AVAILABILITY - Items cataloged herein will be reserved on paid orders for fall shipment. The plants will be reserved on orders when paid until the availability is exhausted. Telephoned, faxed and e-mailed orders will be entered pending prompt payment. No substitutions will be made unless you authorize it. Autumn delivery only, early September and following in the sequence the orders received.
PLANT QUALITY - what can you expect to receive when you get peonies from us? The quick answer is "Jumbo Size". Our divisions are prepared to meet the industry Number One grade three to five "eyes" (the common name for matured shoot buds). But there is more. We intend to send out enough food-storage root volume per "eye" to support first year growth all the way to a flower. Inasmuch as we make our divisions from matured plants, flower bud initials are already established. While this does not assure the flower develops at your site, it is made possible. Your new plants must also get new roots in sufficient contact with evenly moist soil to support favorable shoot growth. Caution do not expect first year flowers to be typical in size or quantity of petals. But expect them to show color and form consistent with our printed descriptions for the cultivar. If you suspect an error make a color photo and get back to us right away.
We GUARANTEE the plants to be satisfactory upon arrival (please report promptly) and true to name when flowered. We DO NOT assure the plants will live and grow well for you, that outcome depends too much upon circumstances beyond our control. However, if you lose a plant in the first year, do let us know. We will work with you to diagnose causes and possible replacement.
PAYMENT MUST BE IN US DOLLARS - Firm commitment of plants is only on paid orders. Please pay with your order or upon the confirmation invoice, we do not regularly send out billing statements. Bank transfers service charges to be paid by purchaser. Personal checks are welcomed - upon timely orders there is plenty of time for your personal check to clear. Credit Card transactions appear on your statement as 'HP and BTC' or 'HPEONIES' or 'Bulb Trading Company'. If you pay with PayPal our merchant name will be Bulb Trading Company.
DOMESTIC ORDERS -- For retail shipments to destinations in the contiguous 48 states, we continue our flat fee policy add $14.50 per order toward packaging and carrier charges. Our current regular domestic carriers are Priority Mail or UPS Ground Service. Special requests, including express shipping or a different carrier, will be honored if at all available from here. The special service will be assessed for prepay upon estimated package weight.
ALASKA shipments will go by Priority Mail unless otherwise requested. Alaska carrier charges will be assessed to purchaser at estimated cost.
CANADA purchasers please specify preferred carrier service. International Express should be expected to move through Customs in least time, but at higher cost to you. Express also offers package tracking as compared to the new Priority Mail International. For 2013 our default choice for shipments to Canada will be DHL, includes tracking. Specify a preferred shipping mode if desired. We will develop charges upon estimated weight and bill for prepayment.
INTERNATIONAL ORDERS - In accordance with destination country requirements, all export orders for plants require United States Department of Agriculture Certificate of Phytosanitary Inspection, currently $40.00 per shipment for any quantity of plants. Shipment is by way of DHL Express WorldWide, or DB Schenker door-to-door service, for all overseas retail purchases, unless other service is requested. We will arrange according to your instruction or suggest a comparable service that is available to us. Overseas shipments will be charged for prepayment upon estimated weight.